Mo tēnei tūranga mahi | About the role

Picton Library and Service Centre | Waitohi Whare Mātauranga provides a wide range of collections, programmes, services, and spaces to support the community in relation to literacy, knowledge, information, research and study, recreation, and leisure activities.

We are seeking someone who not only has a passion for libraries but is positive, loyal and enthusiastic. The key focus of the Library Assistant role is to provide outstanding library service to patrons. As a Customer Service Officer, you will answer queries and provide information on Council’s services, receive payments  and overall provide excellent customer service. You will engage with the community, build relationships, and assist with everything from issuing and returning books to finding resources and answering basic computer questions.

This role is crucial to the smooth running of the Library and Service Centre’s operations. It involves a blend of in-person, phone, and digital interactions, so confidence across all these communication channels is essential.

The working hours for this position are 40 hours per week, Monday – Friday and one in five weekends.

Ngā āhuatanga kei a mātou | What we offer

• A great benefits package (including Health Insurance, Income Protection and Life Insurance, 5% Superannuation, 5 weeks annual leave).
• A Salary range of $58,316 - $64,795 per annum (this will depend on the knowledge, skills and experience you have to offer)
• Penal rates for weekend work applies
• A workplace that supports flexibility, health and wellbeing.
• An environment where input, initiative and innovation are encouraged.

Ko ngā wheako ōu | About you

As the Library Assistant/ CSO you will display a high level of flexibility, excellent customer service skills, work well as part of a team, be confident with technology and enjoy a busy environment. You will be assisting with the provision of library circulation, reference services, computer support and frontline customer service. You’ll engage with the community, build relationships and assist with everything from issuing and returning books to finding resources and answering basic computer questions.

You’ll need to show us that you can:

• Be customer focused
• Be excited about providing welcoming and friendly service to all.
• Be an organised, reliable and collaborative team player
• Be technologically and systems competent
• Have an understanding of library operations
• Have excellent relationship building and interpersonal skills

Ko wai mātou | About us

Marlborough District Council is a dynamic, progressive organisation which prides itself on the professionalism it brings to managing a wide range of functions. Our vision is that over the next decade, Marlborough will become a globally connected district of progressive, high-value enterprise, known for its quality lifestyle, desirable location and natural environment.

Marlborough is unique for many reasons. Located in one of New Zealand's most stunning regions, we offer a work-life balance that is hard to beat. With breath-taking landscapes, vibrant communities, and a wealth of outdoor activities at your doorstep, you can truly enjoy the best of both worlds. It's not all work and no play at Marlborough District Council

We want to be a community hub that is welcoming, engaging and inspirational. If this sounds like something you want to be part of, and you have some of the skills outlined, we look forward to hearing from you - Tono mai | Apply now!

Applications close 5.00 pm on 2 November 2025

For further information you are welcome to contact: Elisabeth Balderston (Picton Librarian/Customer Service Supervisor) on elisabeth.balderston@marlborough.govt.nz